If your personal trainer does not feel like the right fit, you can say so and request a change. A good match matters and it is completely reasonable to want a trainer whose communication style, approach or experience suits you better. WeFlex can help you find someone who works for you without starting from scratch.
Finding the right personal trainer is rarely a perfect science on the first go. Even when a match looks good on paper, the reality of working together can feel different once sessions are underway. This page explains how to recognise when a trainer is not working for you, what your options are and how to move forward without it becoming a bigger deal than it needs to be.
How do you know when a trainer is not working for you?
There is no single sign and every person’s situation is different. A few things worth paying attention to:
- Sessions leave you feeling flat, anxious or unheard rather than encouraged
- The trainer’s communication style does not match how you like to receive information or feedback
- You feel like your access needs, energy levels or goals are not being taken into account
- The pace, intensity or structure of sessions does not feel right and has not improved with time
- You find yourself dreading sessions rather than looking forward to them
Feeling some nerves at the start is completely normal. But if a few sessions in the dynamic still does not feel right, that is worth taking seriously.
It is also worth separating two different problems: a trainer who is a poor fit for you personally versus a trainer who has done something that made you feel unsafe or disrespected. Both deserve attention, but they call for different responses. If something unsafe or disrespectful happened, contact WeFlex directly so it can be addressed properly.
Is it worth raising it with your trainer first?
Sometimes yes. Many mismatches come down to things that can be adjusted: the pace of a session, how feedback is given, the structure of the warm-up. If a conversation feels accessible to you, raising it directly can resolve things quickly.
Picture someone who finds their trainer moves through exercises faster than they are comfortable with. A short conversation at the start of the next session, something as simple as “I work better when we slow down between sets”, can shift the dynamic noticeably.
That said, not everyone finds it easy to give direct feedback to a trainer and that is a reasonable position. If speaking up feels like too much or if you have already tried it and nothing changed, requesting a rematch through WeFlex is a straightforward next step.
How does requesting a rematch work?
Get in touch with the WeFlex team and let them know the current match is not working. You do not need to write a formal complaint or have a specific reason prepared. “It is not the right fit” is enough.
From there, WeFlex will ask about what did and did not work so the next match can take that into account. This might include questions about communication style, session structure, the kinds of goals you are working toward and any access needs or preferences the previous match did not accommodate well.
Whether personal training can be funded through your NDIS plan depends on your individual circumstances and whether the support meets the NDIS funding requirements. Personal training is not funded as an NDIS therapy support, and the NDIS does not fund general fitness, weight loss, sport performance or gym memberships. It’s worth checking your plan and funding before you book.
If personal training isn’t funded or isn’t the right fit for you, WeFlex can also discuss other support options, including Support Professionals who may hold personal training qualifications and can incorporate appropriate activity into your support.
How quickly you are matched depends on trainer availability in your area. We will tell you where things are up to and keep you updated until you have a trainer.
What WeFlex asks about when finding your match
When WeFlex matches you with a trainer, the process starts with questions about your goals, your access needs and how you like to communicate. If a previous match did not work, the aim is to understand specifically what was missing so the next one can account for it.
You can read more about how the matching process works on the how WeFlex matches you with a trainer page.
Trainers in our network have experience working with people with disability. Beyond that, WeFlex looks at things like communication style, session environment, whether you want a trainer who moves at a certain pace and whether you prefer structured sessions or a more flexible approach. Those specifics are what make a match work in practice.
What if I feel awkward about making a change?
A lot of people do. There is often a sense of not wanting to be difficult or of feeling like the problem is with them rather than the match. It is worth naming that clearly: a trainer being the wrong fit for you is not a reflection on either of you as people. It just means the match was not right.
Personal trainers who work with people with disability understand that a good working relationship matters as much as technical skill. Requesting a change is a normal part of how the system works, not an exception to it.
If you find it easier to communicate in writing, you can contact WeFlex by email or message rather than by phone. Whatever channel works for you is fine.
What about the sessions I have already done?
Sessions you have already completed stand on their own. If the first few sessions were useful even if the overall match was not right, that is still progress. Starting with a new trainer does not mean starting over entirely: what you have already done, the goals you have articulated and the things you have learned about how you like to work are all still relevant and can inform how the next match is set up.
What to do next
If you are ready to make a change, the clearest next step is to get in touch with WeFlex. You can also read more about what to look for when choosing a personal trainer who understands disability or explore our services to see how WeFlex works more broadly.
You can also find out what to expect from your first in-home training session if it has been a while since you started and you want a sense of what a fresh beginning looks like.
